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Terms and Conditions

Last updated: August 11, 2026

1. Introduction

These Terms and Conditions ("Terms") govern your installation and use of the BigCommerce Bulk Product Editor application published by NSINN (NorthStar) for BigCommerce merchants (the "App", "Service", "we", "us", or "our").

The App is designed for use with BigCommerce stores and may be installed from the BigCommerce App Marketplace or through BigCommerce-approved installation flows. By clicking install, authorizing the App, accessing it from the BigCommerce Control Panel, or otherwise using the App, you agree to these Terms. If you do not agree, do not install or use the App.

App Developer: NSINN (NorthStar)

Website: nsinn.com

Support Email: support@nsinn.com

2. Relationship to BigCommerce

The App is a third-party application that integrates with the BigCommerce platform. We are an independent app developer. We are not BigCommerce, Inc., and these Terms do not replace BigCommerce's own legal terms.

Your use of BigCommerce, including the Control Panel, App Marketplace, APIs, billing systems, and store services, remains governed by BigCommerce's Terms of Service and Privacy Policy:

If there is a conflict between these Terms and BigCommerce's platform terms regarding your use of BigCommerce itself, BigCommerce's terms control for the BigCommerce platform.

3. Definitions

  • "You" / "Merchant": The BigCommerce store owner or authorized store user who installs or uses the App
  • "Store": The BigCommerce store (including its store hash and related store resources) connected to the App
  • "Control Panel": The BigCommerce merchant administration interface where the App may be installed, loaded, or uninstalled
  • "Catalog Data": Products, variants, SKUs, prices, inventory, images, categories, brands, custom fields, and related catalog information in your Store
  • "Subscription": Any free or paid plan that grants access to the App

4. Eligibility and Store Authorization

By installing or using the App, you confirm that:

  • You are a BigCommerce store owner or an authorized store user with permission to install apps
  • You have authority to bind the Store owner or business to these Terms
  • Your BigCommerce account and store details are accurate and in good standing
  • You will keep Control Panel access, credentials, and API tokens secure
  • Any staff user, agency, contractor, or other person using the App under your Store will follow these Terms

You are solely responsible for all activity under your Store's installation of the App, including actions taken by staff users with BigCommerce app access.

5. Installation, OAuth Access, and Scopes

The App uses BigCommerce's approved app installation and authentication process. When you install the App, you authorize it to access your Store through BigCommerce APIs using the OAuth scopes presented during installation.

Depending on the scopes you approve, the App may access or modify:

  • Store information needed to identify and operate the installation
  • Catalog Data such as products, variants, pricing, inventory, images, categories, brands, and custom fields
  • Related store resources required to perform bulk edits and automation
  • Usage and diagnostic information needed to run, support, and secure the App

You control the permissions granted at install time. If you do not want the App to have a requested scope, do not install or authorize the App. Revoking access or uninstalling the App may stop future API access through the App.

6. Description of the BigCommerce App

The App provides bulk editing and automation tools for BigCommerce Catalog Data. Subject to your Subscription and approved scopes, the App may allow you to:

  • Bulk update product names, descriptions, variants, and related fields
  • Manage prices, inventory, SKUs, and product visibility or status fields supported by BigCommerce
  • Update images, categories, brands, custom fields, and related catalog metadata
  • Create and run automation rules against selected products or product sets
  • Review operation history, sync results, and diagnostic logs within the App

The App is intended for BigCommerce merchants only. Feature availability may vary by Store plan, API capability, granted scopes, marketplace listing configuration, and App version. We may add, change, limit, suspend, or remove features at any time without liability to you.

7. Acceptable Use

You may use the App only for lawful business purposes related to your own BigCommerce Store. You agree that you will not:

  • Violate applicable law, regulation, or BigCommerce platform policies
  • Use the App to create, update, or distribute unlawful, infringing, deceptive, or harmful Catalog Data
  • Attempt to reverse engineer, copy, modify, resell, or redistribute the App
  • Interfere with App security, performance, availability, or integrity
  • Bypass usage limits, authentication, billing controls, or BigCommerce access controls
  • Abuse BigCommerce APIs or the App outside normal merchant use
  • Share App access beyond users authorized in your BigCommerce Control Panel
  • Use the App in a way that harms other merchants, our systems, BigCommerce, or third-party services

You alone choose which products to edit, which rules to create, and which operations to run. You must review results carefully and keep your own Store backups. Any incorrect update, pricing error, inventory issue, category mistake, or catalog damage resulting from use of the App is your sole responsibility.

8. Merchant Responsibilities for Catalog Changes

Before and after using the App, you are solely responsible for:

  • Backing up Catalog Data and exportable Store information as needed
  • Testing filters, rules, and bulk actions on a limited product set first
  • Confirming that updates comply with your business rules and BigCommerce requirements
  • Monitoring automation results in your Store and Control Panel
  • Correcting any undesired changes in your BigCommerce catalog

We do not accept responsibility for merchant configuration mistakes, incorrect rules, unintended bulk changes, missed reviews, missing backups, staff-user actions, or any resulting business impact.

9. Payments, Plans, and Billing

The App may be offered as free, freemium, trial-based, or paid through plans shown on the BigCommerce App Marketplace listing, in the App, or through the applicable billing flow.

Unless expressly stated otherwise:

  • Fees are charged according to the selected plan and billing cycle
  • Subscriptions renew automatically unless cancelled before the next renewal
  • You authorize charges through BigCommerce billing and/or any third-party billing provider used for the App
  • Taxes, currency conversion, and processing fees may apply
  • Plan pricing and included features may change through the Marketplace listing, App notices, or billing portal updates

Non-payment may result in suspension, restriction, or termination of paid features. Billing issues with BigCommerce or a third-party processor are subject to that provider's processes in addition to these Terms.

10. Cancellation, Uninstall, and Refunds

You may stop using the App at any time by uninstalling it from the BigCommerce Control Panel or by completing any cancellation steps shown in the App or billing flow.

  • Uninstall ends your active license to use the App for that Store
  • Cancellation stops future renewals according to the then-current billing cycle
  • Fees already paid are non-refundable, except where mandatory law requires otherwise
  • If a free trial is offered, charges may begin after the trial ends unless you cancel or uninstall before the trial expires
  • Any refund request is considered only at our sole discretion and creates no entitlement to a refund

Uninstalling the App may trigger BigCommerce uninstall callbacks and stop further API access through the App. No credit is owed for unused time in a billing period unless mandatory law requires it.

11. Suspension and Termination

We may suspend, restrict, or terminate your access to the App at any time, with or without notice, including where:

  • You breach these Terms
  • You misuse the App or engage in fraudulent, abusive, or unlawful activity
  • Payment fails or remains overdue
  • Continued access creates legal, security, operational, or reputational risk
  • Required by law, BigCommerce, a payment provider, or another authority
  • We discontinue the App, a feature, or Marketplace distribution

Suspension, restriction, uninstall handling, or termination does not create any claim against us for compensation, refund, data recovery, lost profits, or business interruption.

12. Intellectual Property

The App, including its software, interface, branding, documentation, templates, and related materials, is owned by NSINN or its licensors. These Terms grant you only a limited, non-exclusive, non-transferable, revocable license to use the App with your BigCommerce Store as permitted here. No ownership rights are transferred to you.

You retain rights to your Catalog Data and Store content. By using the App, you grant us a limited license to access and process that content only as needed to operate and support the App through BigCommerce APIs and related systems.

BigCommerce names, logos, and platform marks are the property of BigCommerce and its licensors. Our use of BigCommerce branding, if any, does not imply endorsement beyond normal App Marketplace participation.

13. Privacy and Store Data

By using the App, you acknowledge that:

  • Limited store, account, usage, and support data may be processed to operate the App
  • Catalog Data is generally accessed through BigCommerce APIs to perform requested operations
  • Your use of BigCommerce remains subject to BigCommerce's privacy and platform terms
  • You are responsible for personal data contained in your Store content and for your merchant compliance obligations

After uninstall, associated App settings and temporary data may be removed according to our then-current practices, except where retention is needed for legal, security, billing, fraud prevention, or dispute purposes. We do not guarantee recovery of App-side history, logs, or settings after uninstall or termination.

14. Third-Party Services and Platform Dependency

The App depends on BigCommerce and may also depend on hosting providers, billing processors, and monitoring or analytics tools. Those services have their own terms.

We are not responsible for, and accept no liability arising from:

  • BigCommerce Control Panel, API, OAuth, webhook, or Marketplace outages
  • API rate limits, scope changes, permission changes, or platform policy updates
  • Failed, delayed, partial, or repeated catalog operations caused by platform or network issues
  • Actions or omissions by BigCommerce or another third-party provider

15. No Warranties

The App is provided strictly on an "AS IS" and "AS AVAILABLE" basis for BigCommerce merchants. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We make no promise and give no warranty that:

  • The App will be uninterrupted, timely, secure, complete, or error-free
  • Bulk edits, automation rules, filters, or sync operations will be accurate or produce expected catalog results
  • Any defect, bug, or error will be identified or corrected
  • Any feature will remain available in its current form or at all
  • Support responses, diagnostics, or recommendations will resolve your issue

You assume all risk arising from your use of the App with your BigCommerce Store. Any reliance on the App, its outputs, previews, logs, or automation results is at your own risk.

16. Limitation of Liability

To the maximum extent permitted by law, NSINN and its affiliates, officers, employees, agents, contractors, and partners will not be liable to you for any claim, loss, or damage arising out of or related to the App or these Terms, including without limitation:

  • Indirect, incidental, special, consequential, exemplary, or punitive damages
  • Loss of profits, revenue, sales, data, goodwill, or business opportunity
  • Store downtime, Control Panel disruption, or reputational harm
  • Incorrect product updates, pricing errors, inventory mistakes, category issues, or other Catalog Data damage
  • Failed, partial, delayed, or repeated BigCommerce API operations
  • Loss of App settings, history, logs, or configurations
  • Any issue caused by your configuration, staff users, missing backups, or third-party systems including BigCommerce

This limitation applies whether a claim is based on contract, tort (including negligence), strict liability, statute, or any other theory, even if we were advised that such loss was possible.

If any liability is imposed on us by a court of competent jurisdiction and cannot legally be excluded, our total aggregate liability for all claims arising out of or relating to these Terms or the App will not exceed the amount you paid us for the App in the three (3) months immediately before the claim, or zero if no fees were paid.

17. Indemnification

You agree to defend, indemnify, and hold harmless NSINN and its affiliates, officers, employees, agents, and partners from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use or misuse of the App on your BigCommerce Store
  • Your Catalog Data, pricing, inventory decisions, or business practices
  • Bulk edits, automation rules, or other operations you initiate or configure
  • Your breach of these Terms
  • Your violation of any law, BigCommerce policy, or third-party right
  • Any dispute between you and your customers, suppliers, staff, agencies, or other third parties

18. Dispute Resolution

Before starting any formal claim, contact support@nsinn.com and allow a reasonable opportunity to discuss the issue.

To the extent permitted by law, any claim must be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.

Nothing in this section requires us to admit fault, offer compensation, or continue providing the App while a dispute is pending.

19. Governing Law and Venue

These Terms are governed by applicable law, without regard to conflict of law rules. Subject to any non-waivable local rights, any dispute arising out of or relating to these Terms or the App shall be brought exclusively in a court of competent jurisdiction selected in connection with our business operations, unless mandatory law requires another venue.

20. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page and updating the "Last updated" date. We may also provide notice through the App, email, or the BigCommerce App Marketplace listing when we choose to do so.

Continued use of the App after updated Terms are posted means you accept the changes. If you do not agree, uninstall the App from your BigCommerce Control Panel. Your only remedy for disagreement with updated Terms is to stop using the App.

21. General Provisions

  • Entire Agreement: These Terms are the entire agreement between you and us regarding the App and replace any prior discussions or agreements on the same subject.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • No Waiver: Failure to enforce any provision is not a waiver of the right to enforce it later.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
  • No Partnership: These Terms do not create any partnership, joint venture, employment, or agency relationship with you or with BigCommerce.
  • Force Majeure: We are not liable for any delay or failure caused by events beyond our reasonable control, including BigCommerce platform outages, internet failures, cyber incidents, labor disputes, natural disasters, epidemics, war, or government actions.
  • No Admission: Nothing in these Terms, support communications, or App materials constitutes an admission of fault, defect, or liability by us.

22. Contact Us

For questions about these Terms and Conditions for the BigCommerce Bulk Product Editor App, contact:

Email: support@nsinn.com

Website: nsinn.com

Contacting us does not create any service-level commitment, warranty, refund right, or admission of responsibility.